Service is our motto : Comfort is our commitment
This charter is a commitment of the BRTC to:
Provide safe, speedy and economic bus and truck services;
Set notified standards of services;
Provide courteous and efficient counter services;
Set up a responsible and effective grievance redressal machinery;
Play interventional role in fixing bus/truck fares and services and
Train skilled drivers and auto mechanics.
Providing customer service through ticket counters/booths/passenger
Provide courteous and efficient service through permanent/temporary
Ensuring sound reservation system;
Ensuring alternative arrangements for timely service;
Establishment of focal point for implementing the Citizens’ Charter and
Ensuring proper arrangements for seat booking.
Refunding of fare:
In case the trip is cancelled or there is any other reasonable grounds,
then the fare will be fully/partly refunded
Operation of Special Services:
Special Services will be operated during Eid, Puja, Bishwa Ijtema etc.
Dissemination of information/Customer Care Centre:
Detailed information regarding Bus schedules, fares and other relevant detai ls
will be displayed prominently, for the convenience of customers, at the Head
Office, at every bus depot as well as at every bus terminal. In addition, a 24-
hour information and customer care centre has been set up and is operating at Head Office, 21 Rajuk Avenue, Dhaka- 1000