Wellcome to National Portal
Main Comtent Skiped

সিটিজেন চার্টার


Citizens’ Charter

Service is our motto : Comfort is our commitment


This charter is a commitment of the BRTC to:

Provide safe, speedy and economic bus and truck services;

Set notified standards of services;

Provide courteous and efficient counter services;

Set up a responsible and effective grievance redressal machinery;

Play interventional role in fixing bus/truck fares and services and

Train skilled drivers and auto mechanics.

Providing customer service through  ticket counters/booths/passenger


Provide courteous and efficient service  through permanent/temporary

ticket counters;

Ensuring sound reservation system;

Ensuring alternative arrangements for timely service;

Establishment of focal point for implementing the Citizens’ Charter and

Ensuring proper arrangements for seat booking.

Refunding of fare:

In case the trip is cancelled or there is any other reasonable grounds,

then the fare will be fully/partly refunded

Operation of Special Services:

Special Services will be operated during Eid, Puja, Bishwa Ijtema etc.

Dissemination of information/Customer Care Centre:

Detailed information regarding Bus schedules,  fares and other  relevant  detai ls

will be displayed prominently,  for the convenience of customers,  at the Head

Office,  at  every bus depot  as well as  at  every bus terminal. In addition,  a 24-

hour  information and customer care centre has been set up and is operating at Head Office, 21 Rajuk Avenue, Dhaka- 1000