Citizens’ Charter |
Service is our motto : Comfort is our commitment |
Preamble: |
This charter is a commitment of the BRTC to: |
Provide safe, speedy and economic bus and truck services; |
Set notified standards of services; |
Provide courteous and efficient counter services; |
Set up a responsible and effective grievance redressal machinery; |
Play interventional role in fixing bus/truck fares and services and |
Train skilled drivers and auto mechanics. |
Providing customer service through ticket counters/booths/passenger |
shelters/depots: |
Provide courteous and efficient service through permanent/temporary |
ticket counters; |
Ensuring sound reservation system; |
Ensuring alternative arrangements for timely service; |
Establishment of focal point for implementing the Citizens’ Charter and |
Ensuring proper arrangements for seat booking. |
Refunding of fare: |
In case the trip is cancelled or there is any other reasonable grounds, |
then the fare will be fully/partly refunded |
Operation of Special Services: |
Special Services will be operated during Eid, Puja, Bishwa Ijtema etc. |
Dissemination of information/Customer Care Centre: |
Detailed information regarding Bus schedules, fares and other relevant detai ls |
will be displayed prominently, for the convenience of customers, at the Head |
Office, at every bus depot as well as at every bus terminal. In addition, a 24- |
hour information and customer care centre has been set up and is operating at Head Office, 21 Rajuk Avenue, Dhaka- 1000
পরিকল্পনা ও বাস্তবায়নে: মন্ত্রিপরিষদ বিভাগ, এটুআই, বিসিসি, ডিওআইসিটি ও বেসিস
কারিগরি সহায়তায়:
